All services are hosted on fully redundant server hardware with world-class datacenters and maintain multiple power feeds, fiber links, dedicated generators, and battery backup. Our datacenter infrastructure is built from industry-leading hardware and equipment, ensuring the highest level of performance and reliability.
eTracktion uses SoftLayer datacenters exclusively to host our servers. SoftLayer incorporates on-site proximity security badge access and digital security video surveillance, preventing unauthorized access to our servers. SoftLayer also provides enhanced network security to prevent denial of service attacks. Your software and data are protected behind multiple firewalls using industry best practices for network security. All of your data is automatically backed up to different geographic zones to protect your data in the event of a disaster.
Just the Facts
- PCI DSS-compliant for secure payment processing.
- SSL encryption protects your data during transmission.
- Role-based security allows you to control each user’s access according to role.
- Secure, state-of-the-art desktop software delivered over the internet with Citrix XenApp technologies.
- Daily off-site data backup means you’ll never have to worry about losing your data.
- Fully redundant server hardware minimizes downtime.
eTracktion can save you time and money through its reliable cloud-based ticketing. With low monthly subscriptions, free upgrades, free training and support, free data imports, off-site data backup, no per-ticket charges, real-time reporting, and easy setup – eTracktion is the perfect companion to your business.